Refund Policy

At Ecora.shop, we value your satisfaction and want you to love your eco-friendly products.

Returns

Returns are accepted for damaged or defective items only.
Contact us within 14 days of delivery to request a return.
Proof of damage (photo or video) is required before approval.
Items must be unused and in original packaging.

Refunds

Once approved, refunds are processed to the original payment method within 5–10 business days.
Shipping costs are non‑refundable.
If the item was received damaged, we cover return shipping.

Exchanges

We replace items only if they are defective or damaged. Contact us for assistance.